Compliance & Security

At D1AL, compliance isn’t added-on-it’s engineered in.

Compliance & Security

At D1AL, compliance isn’t added-on-it’s engineered in.

Why Compliance Matters in Collections Technology

Debt collection is one of the most highly regulated industries in the United States. Agencies and law firms are subject to the Fair Debt Collection Practices Act (FDCPA), the CFPB’s Regulation F, and carrier requirements such as STIR/SHAKEN. A single misstep can have lasting consequences.

Consumer complaints to the CFPB are publicly reported and can trigger investigations. Carriers may block or suspend phone numbers that appear to be in violation of spam prevention standards, even if those numbers belong to legitimate businesses. And FDCPA violations can result in fines, lawsuits, or reputational harm that erodes consumer trust.

At D1AL, we recognize that our clients cannot afford to gamble with compliance. That is why every feature we design, every product we release, and every relationship we maintain is guided by a simple principle: compliance comes first.

D1al Compliance Security - Why Compliance Matters

Our Approach to
Compliance

D1AL takes a proactive approach to compliance that goes far beyond the minimum requirements.

Caller ID Reputation Management

ensures numbers are monitored, remediated, and restored before they are flagged as spam.

Regulation F Safeguards

are built into our dialing solutions, helping agencies stay within the “7-in-7” call frequency rule without manual oversight.

AI Compliance Monitoring

detects risky phrases, abusive language, or potential violations in real time, providing managers with alerts they can act on immediately.

STIR/SHAKEN Verification

authenticates every outbound call, reducing spoofing risks and building trust with carriers and consumers.

  • Rather than leaving compliance to chance or periodic audits, D1AL embeds protections into every step of the communication process.

Security You Can Rely On

Compliance does not end with how calls are placed. Protecting consumer data is equally critical. Our infrastructure is designed to safeguard sensitive information in accordance with GLBA requirements and industry privacy standards.

All communications are encrypted in transit, our systems undergo regular security audits, and strict access controls ensure only authorized users handle sensitive data. In addition, our redundant infrastructure provides business continuity, giving agencies confidence that their operations will not be disrupted by outages or system failures.

By combining secure hosting, optimization, and compliance protections, D1AL delivers both operational reliability and regulatory peace of mind.

A Philosophy of Partnership

We view compliance not as a burden, but as a shared responsibility with our clients, carriers, and regulators. By working closely with Tier 1 carriers and maintaining transparent, audit-ready reporting, we help agencies demonstrate good faith and accountability in every consumer interaction.

For us, compliance is not simply about avoiding penalties — it is about building trust. When consumers trust that communications are legitimate, when carriers trust that numbers are clean, and when regulators trust that technology is being used responsibly, everyone wins.

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